Treatments: We do not issue refunds for treatments. However, unused treatment value can be applied toward future treatments or products within 12 months, or transferred to another person as a gift card balance.
Products: Products may be returned within 30 days of purchase if unused and in original condition with proof of purchase. Return shipping is the customer's responsibility. Gift cards and certain health/personal care items are non-returnable.
Billing Disputes: You have 180 days to dispute technical or accounting errors such as incorrect, duplicate, or overcharges.
A 3% merchant fee applies to all transactions including refunds. For complete details, see our Refund Policy.