Ottawa, Canada Canadian Flag

Contact Us

Reach IVONNE, the way that suits you.

Visit us at Place de Ville, follow the support pathway that fits your question, or send us a message below.

  • Downtown at Place de Ville
  • Located in Place de Ville
  • Steps from Lyon Station, LRT Line 1
  • Appointments Only: No Walk-Ins
The IVONNE reception desk

Reception

Prefer to write? Use the contact form below and we will be in touch.

Support

Start with the pathway built for your question.

How to Find Us

Our clinic has three building entrances

On weekends, use the Albert Street entrance.

  • The 320 Queen Street entrance

    320 Queen Street

    Main Entrance & Parking

    Enter through the main doors next to Surmesur, go through the elevator corridor towards the glass windows, and turn left. Walk down the corridor until you reach the escalators. We're at the bottom.

    View on Google Maps
  • The 112 Kent Street entrance

    112 Kent Street

    Street-Level Entrance

    Walk through the elevator corridor and go down the escalators to the right. We're at the bottom.

    View on Google Maps
  • The Albert Street entrance

    Albert Street

    LRT & Place de Ville (Weekend Entrance)

    Take the escalators directly in front of you, past the security desk. We're at the bottom.

    View on Google Maps

Getting here

Parking and LRT Instructions

Find us easily with these helpful resources

Deliveries and Couriers

We accept parcels on our regular open days, inside the window below.

  • Accepting deliveries today

    10:00 AM – 4:00 PM

  • Where to leave parcels

    • Leave all parcels on the back countertop behind the reception desk.
    • Place them gently on the counter. Please do not throw parcels over the counter.
    • Please do not call out or yell into the clinic. There is no need to announce your arrival.
    • The back countertop is in view of our cameras, so parcels can be left there unattended.
    • We do not accept any cartons with physical damage. Damaged cartons must be returned to the sender.
  • Shipping address

    IVONNE
    Unit 0116-320 Queen Street Place de Ville I Shops, Concourse Level
    320 Queen Street, Ottawa, ON K1R 5A3

Appointments Only: No Walk-Ins

  • Our schedule is by appointment only. The hours above are for deliveries, not for walk-in reception.
  • We cannot accept walk-in visits, including prospective clients.
  • Suppliers and prospective suppliers cannot drop in. Any meeting must be booked in advance.
  • For business enquiries, please contact us to arrange an appointment.

Write to us

Get In Touch

Tell us how we can help and we will be in touch.

About you

Your message

Visit the IVONNE clinic, downtown Ottawa.

Accepting select new clients via referral or application. Apply To Be A Client

Business Hours

Monday
09:00 - 17:00
Tuesday
09:00 - 17:00
Wednesday
09:00 - 17:00
Thursday
09:00 - 17:00
Friday
09:00 - 17:00
Saturday
CLOSED
Sunday
CLOSED

Holiday Hours

Christmas Day Dec 25
CLOSED
Boxing Day Dec 26
CLOSED
New Year's Day Jan 1
CLOSED
Family Day Feb 15
CLOSED