Scheduling Policy

In order to maintain a high level of service, we require that all clients adhere to the requirements set out in this Scheduling Policy below.

Checking Calendar Availability

Our complete availability is conveniently published online at  All clients and potential clients are required to self-schedule their initial appointments (including consultations) through our website or online scheduling system. It is not possible for reception to schedule your initial appointment since consent and intake forms are required.

Making an Appointment

All appointments must be scheduled, changed, or cancelled online through the Acuity Scheduling system.

Appointment requests should not be made by telephone, voicemail, email, direct message, or any other means. Clients who manage their own appointments directly will avoid any confusion about the date, time, and other important details of their appointment, ultimately leading to a better personal experience.

All appointments must be scheduled no earlier than 48 hours prior to the appointment time. Exceptions include last-minute appointments published by our clinic and pre-approved special requests.

For select appointments, an appointment confirmation fee will be applied at the time of scheduling, or to reserve an appointment.

Cancelling or Changing An Appointment

Each appointment must be managed individually. Cancelling or changing one appointment has no effect on other appointments that may be scheduled on the same day, or in the future.

To cancel or change your existing appointment please tap or click on the ‘Change/Cancel’ button on your original appointment confirmation email. Read our Cancellation Policy for more details.

Appointment Availability

Appointments are available on a first-come, first-served basis Monday through Fridays between 10:00 a.m. and 6:00 p.m.; and on alternating weekends from 10:00 a.m. and 6:00 p.m.

All appointments take place in Eastern Time.

Appointments are not available on public holidays, namely those as set out below, however IVONNE reserves the right to offer one-time appointment opportunities on any of these same days:

Holiday appointments are defined as those scheduled for any of the following days:

– January 1 (New Years Day)
– Easter including Good Friday, Saturday, Easter Sunday, and Easter Monday
– Victoria Day Weekend, including Saturday, Sunday, or Monday
– August Civic Holiday including Saturday, Sunday, or Monday
– Labour Day Weekend, including Saturday, Sunday, or Monday
– Thanksgiving Weekend, including Saturday, Sunday, or Monday)

– December 24 (Christmas Eve)
– December 25 (Christmas Day)
– December 26 (Boxing Day)
– December 31 (New Years Eve)

The above holiday dates are not always open for scheduling, but may be available and are subject to change without notice.

Appointment and Scheduling Support

For any questions or technical support in scheduling an appointment please call our reception at (613) 695-6662, or email us at

Other Appointment Requirements

You agree to only use only those credit cards or payment methods that are owned by you at the time of scheduling, and at the time of payment. IVONNE is not responsible for any payments, refunds, fraud, or claims arising from the use of payment details that do not belong to you.

Circumvention of Scheduling Processes

You agree that any attempt to circumvent our (online) (re)scheduling process, including but not limited to:
i) not scheduling online
ii) not scheduling with a valid credit card (in your own name)
ii) not scheduling with an Appointment Confirmation Fee

may result in you being disqualified as an eligible client for treatments or product purchases at IVONNE.

Updated: October 27, 2022

Update Log:
October 27, 2022 - Circumvention of Scheduling Processes