Scheduling Policy

In order to maintain a high level of service, we require that all clients adhere to the requirements set out in this Scheduling Policy below.

Checking Calendar Availability

Our complete availability is conveniently published online at ivonne.ca.  All clients and potential clients are required to self-schedule their initial appointments (including consultations) through our website or online scheduling system. It is not possible for reception to schedule your initial appointment since consent and intake forms are required.

Making an Appointment

All appointments must be scheduled, changed, or cancelled online through the Acuity Scheduling system.

Appointment requests should not be made by telephone, voicemail, email, direct message, or any other means. Clients who manage their own appointments directly will avoid any confusion about the date, time, and other important details of their appointment, ultimately leading to a better personal experience.

All appointments must be scheduled no earlier than 48 hours prior to the appointment time. Exceptions include last-minute appointments published by our clinic and pre-approved special requests.

For select appointments, an appointment confirmation fee will be applied at the time of scheduling, or to reserve an appointment.

By scheduling a treatment in our appointment scheduling system, you are acknowledging and agreeing to the following:

- You are making a declaration to proceed with the treatment.
- You are not using our appointment scheduling system as a placeholder to reserve a time unless you are absolutely certain about it.
- If you have any doubts or uncertainties about the treatment being suitable for you, or if you are unsure about your ability to keep the appointment, we kindly request that you refrain from scheduling it until such time that you are certain.

Cancelling or Changing An Appointment

Appointments are available on a first-come, first-served basis Monday through Fridays between 10:00 a.m. and 6:00 p.m.; and on alternating weekends from 10:00 a.m. and 6:00 p.m.

All appointments take place in Eastern Time.

Appointments are not available on public holidays, namely those as set out below, however IVONNE reserves the right to offer one-time appointment opportunities on any of these same days:

Holiday appointments are defined as those scheduled for any of the following days:

– January 1 (New Years Day)
– Easter including Good Friday, Saturday, Easter Sunday, and Easter Monday
– Victoria Day Weekend, including Saturday, Sunday, or Monday
– August Civic Holiday including Saturday, Sunday, or Monday
– Labour Day Weekend, including Saturday, Sunday, or Monday
– Thanksgiving Weekend, including Saturday, Sunday, or Monday)
– December 24 (Christmas Eve)
– December 25 (Christmas Day)
– December 26 (Boxing Day)
– December 31 (New Years Eve)

The above holiday dates are not always open for scheduling, but may be available and are subject to change without notice.

Appointment and Scheduling Support

For any questions or technical support in scheduling an appointment please call our reception at (613) 695-6662, or email us at reception@ivonne.ca.

Other Appointment Requirements

You agree to only use only those credit cards or payment methods that are owned by you at the time of scheduling, and at the time of payment. IVONNE is not responsible for any payments, refunds, fraud, or claims arising from the use of payment details that do not belong to you.

Circumvention of Scheduling Processes

You agree that any attempt to circumvent our (online) (re)scheduling process, including but not limited to:
i) not scheduling online
ii) not scheduling with a valid credit card (in your own name)
ii) not scheduling with an Appointment Confirmation Fee

may result in you being disqualified as an eligible client for treatments or product purchases at IVONNE.

Updated: May 19, 2023

Update Log:
October 27, 2022 - Circumvention of Scheduling Processes
May 19, 2023 - Updated language about scheduling an appointment