Why I Chose IVONNE For A Career | IVONNE®

Inside Sales Representative

Ottawa, CANADA

IVONNE is on a mission to be the place people go to find safe, and effective personal care services and products. We offer a variety of clinical skincare and cosmetic brands as well as permanent makeup services — from AlumierMD to microblading — that support the needs of our clients. These important products and services generate new clients for the business and delights our existing ones in service of achieving their personal care goals.

What are the responsibilities of a Sales Representative?

In this role you will need to:

Quickly identify challenges that our prospective clients face and discover the best IVONNE services and products for their personal care needs
Consistently close new business at or above quota level
Nurture relationships with highly qualified opportunities online, by phone, or in person
Build relationships with prospects and internal stakeholders to grow new business
Work collaboratively with IVONNE's marketing and technology resources to evolve our sales strategy when new services and products are introduced
Help shape the future of IVONNE's mission with your perspectives, ideas, and skills

What are the role requirements?

2+ years of Closing Sales experience
Fluency in both French and English
Unmatched consultative selling and closing skills
Accurate forecasting and sales pipeline management
A sharp focus on your goals and a strong approach for achieving them
* Please submit your CV/Resume in English

Ideal for:

Business Administration
Business Administration Graduates with Aesthetic/Medical Aesthetic Background
Medical Aestheticians with Business Administration Background

Who exceeds in this role?

Top performers in the Sales Representative position usually have:

Experience working in a high-growth, "scale up" environment,
Passion for helping clients connect with their curiosity about permanent makeup and skincare
Humility and enthusiasm in their work

We get it. We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.

Important COVID-19 Guidance (For candidates applying to roles in Ottawa):

Our current policy is that all employees who wish to work in-clinic or in-person must have received no less than 3 COVID-19 vaccines.

About IVONNE

IVONNE is a leading skincare and permanent makeup clinic located in Ottawa, Canada. Thousands of clients (mostly in Canada and), from all over the world have used our products and services, and have enjoyed great success in their personal care journey. It's our mission to not just sell beauty services and products, but to connect our clients with safe, effective solutions. That's how we'll build a brand that future generations will be proud of.

By submitting your application, you agree that IVONNE may collect your personal data for recruiting, organization planning, and related purposes. IVONNE's Privacy Notice explains what personal information we may process, where we may process your personal information, our purposes for processing your personal information, and the rights you can exercise over IVONNE’s use of your personal information.

Reception/Client Coordinator

Ottawa, CANADA

Our Client Coordinator is the face of our business, and you are often the first point of contact for any client who connects with our brand. You'll have the opportunity to create and grow lifelong connections with our best supporters.

What are the responsibilities of a Reception/Client Coordinator?

In this role you will need to:

Check-in and welcome clients as soon as they arrive at the clinic.
Check-out clients at the completion of their appointment, process payments, prebook and cross-sell to clients as they leave.
Direct clients to the appropriate treatment room, and make them familiar with the facility.
Answer, screen, and address incoming calls, providing scheduling support as needed.
Ensure reception and skincare experience desk area is tidy and presentable, with all necessary supplies and materials.
Provide basic and in-depth information in-person and via phone/email and (virtual) consultations.
Receive, sort, inventory, and distribute daily mail/deliveries.
Maintain clinic security by following safety procedures and controlling access via the reception desk.
Order both office and clinic supplies using prepared templates and processes, and keep inventory of stock.
Assist in turning over the treatment rooms in between client appointments and consultations.
Support the clinic in its administrative duties, preparation of content, and publishing to social media when required.
Support our health and safety obligations as a Personal Service Setting.
Meet a modest daily sales goal.

What are the role requirements?

A background in aesthetics and preferably medical aesthetics. You have read and understand the O. Reg 136/18 Personal Service Settings, and Ontario Infection Prevention and Control Best Practices.
Experience as a host or greeter.
Good interpersonal skills, and are able to communicate well and work with people across different levels.
Ability to multi-task and prioritize according to situations.
Pleasant, professional disposition and energy to thrive in an upmarket clinical environment.
Committed, reliable, and takes pride in their work.
The ability to maintain composure; calm in stressful situations, enthusiastic in scenarios requiring inspiration.
* Please submit your CV/Resume in English

Ideal for:

Business Administration
Business Administration Graduates with Aesthetic/Medical Aesthetic Background
Medical Aestheticians with Business Administration Background

You are:

Adventurous. You’ll use your autonomy to embrace challenges and change with a sense of purpose and commitment.
Entrepreneurial. Every single day, you spot opportunities to shake things up and change the world for better.
Open. To new ways of doing things. To other people’s (sometimes crazy) ideas or feedback.
Sensitive to the exacting, precise, and sometimes challenging needs of clients.
Diplomatic.
Highly creative. There’s no blueprint for the future. You’ll have to design it.
You. You’re real. And you’re true to yourself. We cherish and celebrate diversity, so you’ll feel right at home whoever you are.

We get it. We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.

Important COVID-19 Guidance (For candidates applying to roles in Ottawa):

Our current policy is that all employees who wish to work in-clinic or in-person must have received no less than 3 COVID-19 vaccines.

Clinical Aesthetician

Ottawa, CANADA

We’re building a clinical aesthetics team to perform chemical peels, facials, microneedling, and laser treatments as well as introduce clients to our clinical skincare and cosmetic products. You’ll also be supporting Permanent Makeup services assisting with room changes, numbing, and client consultations. Pitching in with reception tasks are an important part of the day.

This service role will focus on you quickly getting up to speed on AlumierMD treatment protocols, AlumierMD, and Colorescience lines, and using clinic technology.

What are the responsibilities of a Clinical Aesthetician?

In this role you will need to:

Provide aesthetic services (e.g. Chemical Peels, Laser skin services, Facials, Microneedling, laser tattoo removal and more).
Ensure that all services begin and end according to their scheduled times, and deliver world-class service while managing client expectations.
Direct clients to the appropriate treatment room, and make them familiar with the facility.
Accurately review, document, and update client charts in preparation and at the completion of each service.
Upsell and cross-sell to ensure clients access the best-fit skincare products and services.
Provide basic and in-depth information in-person and via phone/email and (virtual) consultations.
Maintain equipment and service areas according to public health and IPAC guidelines.
Assist clients with scheduling, or rescheduling their appointments.
Support the clinic in its events.
Meet a modest daily sales goal.

What are the role requirements?

A background in medical aesthetics. You have read and understand the O. Reg 136/18 Personal Service Settings, and Ontario Infection Prevention and Control Best Practices.
Good interpersonal skills, and are able to communicate well and work with people across different levels.
Ability to multi-task and prioritize according to situations.
Pleasant, professional disposition and energy to thrive in an upmarket clinical environment.
A high level of professionalism and care in personal presentation.
Committed, reliable, and takes pride in their work.
The ability to maintain composure; calm in stressful situations, enthusiastic in scenarios requiring inspiration.
* Please submit your CV/Resume in English

Ideal for:

Medical Aestheticians
Medical Aestheticians with interest/background in sales or business administration

You are:

Adventurous. You’ll use your autonomy to embrace challenges and change with a sense of purpose and commitment.
Entrepreneurial. Every single day, you spot opportunities to shake things up and change the world for better.
Open. To new ways of doing things. To other people’s (sometimes crazy) ideas or feedback.
Sensitive to the exacting, precise, and sometimes challenging needs of clients.
Diplomatic.
Highly creative. There’s no blueprint for the future. You’ll have to design it.
You. You’re real. And you’re true to yourself. We cherish and celebrate diversity, so you’ll feel right at home whoever you are.

We get it. We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.

Important COVID-19 Guidance (For candidates applying to roles in Ottawa):

Our current policy is that all employees who wish to work in-clinic or in-person must have received no less than 3 COVID-19 vaccines.

Permanent Makeup Professional

Ottawa, CANADA

IVONNE is on a mission to offer permanent makeup within the context of great skin health, and the ability to offer laser tattoo removal. We offer a variety of clinical skincare and cosmetic brands as well as permanent makeup services — from AlumierMD to microblading — that support the needs of our clients. These important products and services generate new clients for the business and delight our existing ones in service of achieving their permanent makeup goals.

What are the responsibilities of a Permanent Makeup Professional?

In this role you will need to:

Quickly identify prospective clients and match them (or disqualify them) for permanent makeup treatments at IVONNE.
Consistently produce high-performing permanent makeup results that are compliant with our regulatory obligations and meet high client satisfaction
Lead clients through the consultative process to build treatment plans, document and update their charts and follow-up to ensure they are keeping with recommended touch-up milestones
Build relationships with prospects and internal stakeholders to grow new business
Work collaboratively with IVONNE's marketing and technology resources to evolve our sales strategy when new services and products are introduced
Keep up to date on proven permanent makeup techniques, pigment formulations, and regulations
Help shape the future of IVONNE's mission with your perspectives, ideas, and skills

What are the role requirements?

a college diploma, apprenticeship training of less than 2 years, or more than 6 months of on-the-job-training in one or more Permanent Makeup skills (eyebrows, eyeliner or tattoo). (Skill Level B and TEER Category 3) i.e. Estheticians NOC Code 63211.1
English Language (Spoken, Written/Reading) levels not less than CLB 11.
Unmatched consultative selling and closing skills
Accurately document all treatments and client files
Open to feedback and a commitment to refining and improving your skills
* Please submit your CV/Resume in English

Ideal for:

Microblading Artists
Permanent Makeup Artists
Medical Aestheticians with experience in Microblading and Permanent Makeup

Who exceeds in this role?

Top performers in the Permanent Makeup Professional position usually have:

Experience working in professional skincare or medical aesthetic clinic,
Passion for helping clients connect with their curiosity about permanent makeup and skincare
Humility and enthusiasm in their work

We get it. We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.

Important COVID-19 Guidance (For candidates applying to roles in Ottawa):

Our current policy is that all employees who wish to work in-clinic or in-person must have received no less than 3 COVID-19 vaccines.

All Positions

Roles On This Page

Inside Sales Representative

Ottawa, CANADA

Reception/Client Coordinator

Ottawa, CANADA

Clinical Aesthetician

Ottawa, CANADA

Permanent Makeup Professional

Ottawa, CANADA

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