Refund Policy



In accordance with its policies IVONNE does not issue refunds, namely refunds related to matters of client satisfaction, personal job loss, or illness. Since IVONNE does not offer any guarantees on the results of its treatments any monies paid towards the purchase of services received or future services are non-refundable.  Upon approval, all unused values may be used towards the purchase of future services or select products within 12 months. All Appointment Confirmation Fees (deposits) are also non-refundable.

To request a refund in connection with monies paid on an appointment that has not happened yet, please click here.


Our policy lasts 30 days. If 30 days have gone by since your product purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned.

Additional non-returnable items:
* Gift cards
* Some health and personal care items
* Merchant fees (3%)

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer unless you have purchased from them directly.

Once your return is approved, received, and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at hello

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged, or if you have developed a reaction to them. If you need to exchange it for the same item, send us an email at reception and send or bring your item to: 0116-320 Queen Street, Ottawa, ON  K1R 5A3  Canada.

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

To return your product, you should mail your product to: 0116-320 Queen Street, Ottawa, ON K1R 5A3  Canada.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Other Timelines

In the unlikely event of a technical or accounting error (namely an incorrect charge, an overcharge, duplicate charge, or similar) the client shall have a period of 180 days to raise the dispute with IVONNE.  The client shall have an additional 45 days to resolve the dispute charge and allow IVONNE a period of 45 additional days to effect any corrections or refunds.

For corrections or disputes over $100 CAD clients may be required to sign an official release confirming that their dispute has been remedied.

Net Refunds

Merchant fees are subject to all transactions, including refunds, and shall be the responsibility of the client alone. Merchant fees are 3%, which includes any administration fee. The amount refunded will be net of any fees.

Date Created: October 2017
Last Updated: December, 2022

Update Log:
Updated reasons for requests