To ensure a professional and organized approach towards external vendors who wish to offer products, services, or partnerships to our company. This policy provides guidelines to ensure the privacy, security, and integrity of our operations.
1.1. All external vendors wishing to meet with our company in person must have a pre-scheduled appointment approved by the owners.
1.2. Unscheduled visits or drop-ins will not be entertained. Vendors arriving unannounced will be asked to leave and may jeopardize their ability to do business with us in the future.
1.3. Appointments can be requested by contacting our owners via approved communication channels i.e. webforms on our website.
2.1. Vendors are strictly prohibited from scheduling treatments or consultations under the guise of personal needs with the intention of promoting or selling products and services.
2.2. Any vendor found using clinic appointments as a means to push sales or services will face immediate disqualification from doing business with us and may be subject to further actions as deemed necessary.
2.3. Our clinic's primary purpose is to serve patients and clients. Misuse of appointment slots not only violates our trust but also deprives genuine clients of timely services.
3.1. Vendors wishing to communicate through email must first register their business with our vendor management system or appropriate department.
3.2. Upon successful registration, vendors will receive a unique code or identifier which should be included in all email communications for verification purposes.
3.3. Emails from unregistered vendors or emails without the unique identifier may be rejected or flagged as spam by our mail system, or may not receive a response.
3.4. All email communications should be relevant, professional, and concise. Overly aggressive marketing or frequent unsolicited emails may result in removal from our vendor list.
4.1. All vendors must adhere to our company's code of conduct, which includes maintaining professionalism, respecting privacy, and avoiding any form of harassment or undue pressure.
4.2. Any vendor found violating our code of conduct may face immediate disqualification from doing business with us.
5.1. If a vendor wishes to provide a live demonstration of their product or service, it must be scheduled in advance and approved by the owners.
5.2. Demonstrations should be concise, relevant, and tailored to our company's needs.
5.3 Only those products approved for use and sale in Canada will be permitted for marketing and demonstration purposes. Products still in development, or in the pre-approval stages will not be accepted for consideration.
6.1. Our company values feedback. If a proposal or product is declined, vendors can request feedback for improvement.
6.2. However, decisions made by our procurement or relevant processes are final, and repeated challenges to these decisions may affect future business opportunities.
7.1. Any company information shared or encountered by third party vendors during meetings, communications, or demonstrations is confidential and should not be shared with anyone without express written permission in advance.
This policy is subject to periodic review and updates. All registered vendors will be notified of any significant changes.
By adhering to these guidelines, we aim to foster a respectful, efficient, and productive relationship with our vendors.
For any questions or complaints in relation to this agreement or any product or service purchase, you may contact IVONNE in writing at the following address:0116-320 Queen Street, Ottawa ON K1R 5A3;
or by email at: reception @ivonne.ca;
or by phone at: (613) 695-6662
To submit an application to become a prospective vendor, please complete the application form here.
Created: August 11, 2023