Client Satisfaction Policy

Online review platforms, including the comment sections of any organic or promoted post, while useful, have proven to be an unmanaged administrative burden for both businesses and clients alike. The quality of reviews and comments impact client decision making.

You agree that by scheduling any service, purchasing any product, or otherwise engaging with IVONNE that you will take all reasonable efforts to settle any service or product issues offline as a first course of action.

You agree to refrain from posting your review or comments of IVONNE until AFTER you have had an opportunity to resolve any outstanding questions, concerns, product, or application performance.

You also agree to only post a review after having completed your full service to ensure authenticity. It is highly recommended that you write a review, and refrain from leaving star-only reviews, as this defeats the purpose of online review platforms.

It has become increasingly common, and unfortunate that a small number of customers plan services or product purchases with the intention of recovering costs under the  false pretense of being a "dissatisfied" client.  IVONNE considers such activities to be fraudulent and will be dealt with as such.  IVONNE has developed internal processes for determining and protecting against such activities.

By completing your payment at the conclusion of your appointment you agree that all treatments have been performed as agreed, according to our practices and your specifications and that there are no outstanding requests or issues.

For more information about our Client Satisfaction Policy, if you have questions, or if you would like to make a complaint, please contact us by e-mail at or by mail using the details provided below:

0116-320 Queen Street, Ottawa, ON  K1R5A3   Canada

Updated: August 26, 2022

August 26, 2022 Conclusion and Payment provision added.